VO-BB - 19 YEARS OLD!

steveanthony · Posted: Mon Jul 16, 2007 9:38 am Post subject: AVG anti-virus and Protools issue

Has anyone run into a problem where AVG anti-virus (free edition) detected that DirectIO.dll is infected? If you 'heal' it, Protools no longer works. Protools needs that file to run. Is this just something that has just happened to me?

bobsouer · Posted: Mon Jul 16, 2007 9:44 am Post subject:

Steve,

I had that exact experience yesterday. Thankfully, I had an alternate anti-virus program available to me through my Road Runner account. As much as I like AVG, something got screwy over the weekend with their virus signatures and I can't have Pro Tools broken. So, I switched to the other anti-virus program and now things are back to normal with Pro Tools.
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Bob Souer (just think of lemons)
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steveanthony · Posted: Mon Jul 16, 2007 9:48 am Post subject:

That's good to know. Thanks, Bob.

steveanthony · Posted: Mon Jul 16, 2007 11:33 am Post subject: Update

Though the error message suggested reinstalling Protools (requiring one to uninstall first), following Bob's lead, I uninstalled AVG. I did run the Protools 7.3 upgrade in Repair mode after uninstalling AVG. Things fired right up.

bobsouer · Posted: Mon Jul 16, 2007 11:49 am Post subject:

Steve,

I'm very glad to know you're back up and running, too. Pretty scary when you think you've hosed Pro Tools. Great relief when you see it working again.
_________________
Be well,
Bob Souer (just think of lemons)
The second nicest guy in voiceover.
+1-724-613-2749
ISDN, Source Connect, phone patch

Chuck Davis · Posted: Wed Jul 18, 2007 6:16 am Post subject:

Thanks for the heads-up on that. I've had no problem with PT 7.0 and AVG "playing nice" so far. I'll keep my eyes wide open for that situation from now on. Probably not an issue with the earlier PT version I'm guessing.
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todd ellis · Posted: Wed Jul 18, 2007 7:07 am Post subject:

AVG is apparently in a tweaking stage - i don't use PT - but i've noticed some strange / different things happening relating to .dll files too. nothing so serious as hosing an application but odd nonetheless.
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donrandall · Guest

Is there a way to communicate with the nice folks at AVG?

I would hope they would be happy for the useful information, as long as it is presented in a somewhat civilized manner.......say, from someone who had a problem YESTERDAY but got over being angry by today.

jrkaiser · Guest

My solution for this would be to let them know and then find a different AV provider...