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Odd Revision Request from Client...or IS it?
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heyguido
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PostPosted: Thu Apr 18, 2013 11:14 pm    Post subject: Reply with quote

Well said, Bailey. It never hurts to reassert the terms of your original agreement.
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Don Brookshire
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Lee Gordon
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PostPosted: Fri Apr 19, 2013 1:51 am    Post subject: Reply with quote

Bish wrote:
If you want to tell your client that you don't trust him, watermarks are the perfect way.


Agreed.
There are those who suggest a more subtle form of watermarking: substituting a different client name, phone number, or other vital piece of information, rendering the material unusable. And it's true, that doesn't necessarily tell your client you don't trust him; it tells your client you're an idiot who can't read or follow directions. Rolls Eyes
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Bish
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Joined: 22 Nov 2009
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PostPosted: Fri Apr 19, 2013 5:40 am    Post subject: Reply with quote

On occasion, clients (or prospective clients) have actually said it's OK to watermark. Whenever I see that I wonder what happened to them to make them say it. Have they been ripped-off in the past... have they worked with a VO that told them it was de rigeuer? It just seems strange to say, "It's OK to think of me as someone who'll rip you off."
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Bish a.k.a. Bish
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jsgilbert
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PostPosted: Fri Apr 19, 2013 7:15 am    Post subject: Reply with quote

And remember, when you're just not sure, a fruit basket is always a nice and thoughtful touch.
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WyattOakley
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Joined: 17 Jul 2012
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Location: New Mexico

PostPosted: Mon Apr 22, 2013 4:57 am    Post subject: Reply with quote

HeyO Jack,
Like was mentioned it all depends on your initial terms. If it was NET30, it's not good business to be asking for payment on that since that is your policy. I don't know if any company running net30 would have a policy requiring clients to pay all prior invoices before accepting any more work from them.

One change you can make on your invoice to get clients to pay sooner is having NET30-2%NET15 on your invoicing. If they pay within 15 days they get 2% discount. This is something you can take on or off your invoices to help with cash flow during some periods. But, looking at it on the income side, it's great to have more work within the month from the same client.

Oh...make sure to include at the bottom of your invoice:
"There will be a 2.0% interest charge per month on late payments, and a special consultation from Bruno from collections in your home...late at night...when you are sleeping."

Have Fun!
Wyatt
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ccpetersen
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PostPosted: Mon Apr 22, 2013 9:52 am    Post subject: Reply with quote

Fruit basket -- yes!

A few years ago I did a project for a dentist. It was quick, fun and he was a great guy. A couple of weeks later I mentioned the project to another client, and a couple of days later I got a muffin and fruit basket from the dentist -- the client had taken his four kids in for checkups to that very dentist.

Pay it forward. You might get muffins and fruit someday.

Wink
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Mike Harrison
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Joined: 03 Nov 2007
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PostPosted: Mon Apr 22, 2013 6:19 pm    Post subject: Reply with quote

Has anyone actually had clients who have paid a 1.5 or 2% interest charge?

And, if we were to ask for and even receive advance payment for the first job from a new client, what happens when they later bring another job? How do we make that magical journey from advance payment to establishing credit (aka trusting that they'll send a check when they're supposed to)?

Enquiring minds want to know. Mello
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bobbinbeamo
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PostPosted: Tue Apr 23, 2013 5:22 am    Post subject: Reply with quote

You'll need Bruno to collect late charges, and you'll most probably never work for that client again.
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heyguido
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PostPosted: Tue Apr 23, 2013 6:53 am    Post subject: Reply with quote

What Bobbin said. Rolls Eyes
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Don Brookshire
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Simon Phillips
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Joined: 27 Jul 2010
Posts: 69
Location: Hertfordshire, England

PostPosted: Tue Apr 23, 2013 9:25 am    Post subject: Reply with quote

Although I don't have an interest charge for late payments in the small print of my invoices, I'd guess the benefit is that if you do end up having to take whatever action against a severely late payer, the interest will reimburse you for your hassle. Or buy a few pounds of raw steak for Bruno.

Under British Law, there's no need to mention interest in your paperwork anyway. "Statutory Interest" of Bank of England base rate + 8% for late payments has been in place for quite a few years and applies unless the terms of a contract specify otherwise.

I certainly agree that it would be counterproductive to apply a late payment charge to any client you had an interest in working with again. And if you don't trust someone, it's probably better not to do business with them at all.

Re: Mike's question about the "magical journey" from advance payment to credit, I'm on that journey right now with one client. I'm doing it with fingers crossed, based on my gut instinct that he's "alright", and the small comfort of knowing that some form of recovery action is an option should it become necessary. I don't expect it will, but I could be wrong.
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Quicksilver
Been Here Awhile


Joined: 29 Oct 2012
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PostPosted: Tue Apr 23, 2013 9:15 pm    Post subject: Reply with quote

I can't find the post but JS Gilbert summed up the watermarking debate quite well a while back.

Apologies if it get this wrong JS, you stated it much more eloquently but...

If you are working for a legit client who intends to pay...
--you offend them and NO $$
--you don't offend them and get the job anyway so the watermark was unnecessary.

If the client is sketchy and looking to rip you off...
--you watermark it so they don't use you read...NO $$
--you DON'T watermark and they steal you read...NO $$

It all adds up, IMO, to not watermark anything. Thanks to JS for making it clear as day to me.

dc
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