VO-BB - 20 YEARS OLD!

[Foog]

I only have one mic, a Rode K2 I bought in 2007. It's not that I don't have GAS, I gots it bad. But it takes a backseat to my FOTTFS (Food on the Table First Syndrome). So the other day when I noticed a bit of staticky noise on a recording track (kind of like a dirty volume pot on a radio or guitar amp), I got worried. And when swapping out cables didn't help, I got more worried.

Since I only have the one mic, I can't afford the downtime of shipping it off to have it looked at and then waiting for it to get shipped back some weeks later. Lucky for me, the Canadian distributors and licensed repair centre is in beautiful and snowy Montreal, a mere 2+ hour drive from where I live. So I called them to find a date when a repair tech was certain to be in.

I showed up this past Tuesday around lunch, and they dropped what they were working on to make sure I could get my gear looked at right away. I didn't have a copy of my invoice with me, but they were able to look up the serial number to make sure I was still covered under warranty (yay! 10 years on tubes and some other parts!). In less time than it took me to go to Tim Horton's for a coffee, they had swapped out a dodgy tube in the microphone and packed my gear back up for me to take home.

All too often I've felt cheated or at least taken advantage of when I have had things serviced. But this time the repair guys really went above and beyond the call. No time? No problem, we'll fit you in. No invoice? No problem, we'll look you up. Decent, friendly, and capable folks. This was a fantastic warranty/repair experience - a rare thing and I just felt I had to share it with someone.

(it's a shame that in spite of how much I am pleased with the microphone and the people behind it, I'm considering getting another mic to use as my main. The K2 is great, but with the sub-optimal soundproofing of my recording space I find myself wanting something less likely to pick up insects farting in the garden or an 18-wheeler on the highway across town.)

cheers,
Andrew Fogarasi

[Scott Pollak]

What a great story, Andrew! So happy it worked out for you so well. Don't you so wish most other companies extended similar types of customer service? It seems to be a lost art in today's business world. Bet you'll keep doing business with Rode in the future, eh?
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Scott R. Pollak
Clients include Pandora, NPR Atlanta, Wells Fargo, Cisco, Humana, Publix, UPS, AT&T, HP, Xerox and more.

www.voicebyscott.com

[Jen Gosnell]

Yay!! Glad it was fixed and painlessly.
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