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johndavenportvo
Joined: 17 Mar 2014
Posts: 4
Location: Birmingham,Al
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 Posted: Wed Mar 26, 2014 8:42 pm Post subject: Is there a site for IVR and voicemail training |
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I would like to venture more into IVR and VOICEMAIL work. Anyone know of any websites or training I could check out?
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John Davenport
Johndavenportvo.com |
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Philip Banks
Je Ne Sais Quoi
Joined: 20 Jun 2005
Posts: 11074
Location: Portgordon, Scotland
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| Posted: Thu Mar 27, 2014 12:43 am Post subject: |
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| I know of no such training. For those who do this kind of work, what could one be taught that would bring real value? |
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todd ellis
A Zillion
Joined: 02 Jan 2007
Posts: 10528
Location: little egypt
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| Posted: Thu Mar 27, 2014 5:39 am Post subject: |
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it really is pretty straight forward. if you have technical questions about legacy (outdated & stupit) audio formats and such, i'm sure we can help.
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"i know philip banks": todd ellis
who's/on/1st?
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heyguido
MMD
Joined: 31 Aug 2011
Posts: 2507
Location: RDU, the Geek Capitol of the South
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| Posted: Thu Mar 27, 2014 6:13 am Post subject: |
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For IVR training, press one.... 
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Don Brookshire
"Wait.... They wanna PAY me for this?" |
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Chuck Davis
M&M
Joined: 02 Feb 2005
Posts: 2389
Location: Where I love to be...Between the Vineyards and the Cows.
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| Posted: Thu Mar 27, 2014 8:14 am Post subject: |
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But, please listen carefully as our options may have changed.
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Wicked huge.....in India.
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Lizden
A Zillion
Joined: 04 Dec 2006
Posts: 8864
Location: The dark recesses of my mind
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| Posted: Thu Mar 27, 2014 9:06 am Post subject: |
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Any commercial and/or narration training you get will translate very well into IVR & MOH work.
It's all about communication and being aware of who the audience (aka: end user) is going to be.
/BEGIN Shameless self promotion alert/
I did a webinar for VoiceOver Xtra a year or so ago on Telephony work.
(I do A LOT of it)
If you email John Florian over at VoiceOverXtra
johnflorian@voiceoverxtra.com
he can tell you how to purchase it.
/END Shameless self promotion alert/
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Liz de Nesnera O.A.V. ~ Livin' The VO Dream!
English/French Bilingual VO w/ ISDN
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Scott Pollak
The Gates of Troy
Joined: 01 Jun 2010
Posts: 1903
Location: Looking out at the San Juan mountains
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| Posted: Thu Mar 27, 2014 9:39 am Post subject: |
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And why IS it that now, no matter WHO you call, every stinkin' one says:
"... as our menu (/options) have recently changed" ????
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Scott R. Pollak
Clients include Pandora, NPR Atlanta, Wells Fargo, Cisco, Humana, Publix, UPS, AT&T, HP, Xerox and more.
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Lizden
A Zillion
Joined: 04 Dec 2006
Posts: 8864
Location: The dark recesses of my mind
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| Posted: Thu Mar 27, 2014 9:41 am Post subject: |
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Yeah...I know....
BUT
it's one of the advantages for those of us who do a lot of this type of work: constant updates!
We LOVE 'em! 
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Liz de Nesnera O.A.V. ~ Livin' The VO Dream!
English/French Bilingual VO w/ ISDN
HireLiz.com / liz@hireliz.com |
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Lee Gordon
A Zillion
Joined: 25 Jul 2008
Posts: 6864
Location: West Hartford, CT
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| Posted: Thu Mar 27, 2014 9:42 am Post subject: |
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| Lizden wrote: |
I did a webinar for VoiceOver Xtra a year or so ago on Telephony work.
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Anything you need to know about telephony, you can learn from Liz.
In fact, I heard a rumor that Alexander Graham Bell was planning to come back from the dead, just to brush up by taking Liz's webinar. 
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Lee Gordon, O.A.V.
Voice President of the United States
www.leegordonproductions.com
Twitter: @LeeGordonVoice
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Lizden
A Zillion
Joined: 04 Dec 2006
Posts: 8864
Location: The dark recesses of my mind
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| Posted: Thu Mar 27, 2014 10:06 am Post subject: |
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I HEART me some Lee!  
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Liz de Nesnera O.A.V. ~ Livin' The VO Dream!
English/French Bilingual VO w/ ISDN
HireLiz.com / liz@hireliz.com |
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todd ellis
A Zillion
Joined: 02 Jan 2007
Posts: 10528
Location: little egypt
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| Posted: Thu Mar 27, 2014 2:01 pm Post subject: |
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liz has pulled my telephony bacon from the fire many, many times!
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"i know philip banks": todd ellis
who's/on/1st?
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johndavenportvo
Joined: 17 Mar 2014
Posts: 4
Location: Birmingham,Al
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| Posted: Thu Mar 27, 2014 2:12 pm Post subject: |
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Thanks.. I'll check on the webinar with John Florian. Probably $49 bucks well spent.!
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John Davenport
Johndavenportvo.com |
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Mike Harrison
M&M
Joined: 03 Nov 2007
Posts: 2029
Location: Equidistant from New York City and Philadelphia, along the NJ Shore
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| Posted: Thu Mar 27, 2014 7:53 pm Post subject: |
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| Lee Gordon wrote: | | Anything you need to know about telephony, you can learn from Liz. |
Hear, hear. Literally. And she's simply awesome.
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Mike
Male Voice Over Talent
I have taken leave of my sensors.
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melissa eX
MMD
Joined: 20 Oct 2007
Posts: 2794
Location: Lower Manhattan, New Amsterdam, the original NYC
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| Posted: Fri Mar 28, 2014 12:15 am Post subject: |
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| The big thing specifically with IVR is you have to be aware of how phrases are concatenated. Half the time you're saying parts of sentences so you have to understand how they'll be put together so you get the appropriate inflection. |
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heyguido
MMD
Joined: 31 Aug 2011
Posts: 2507
Location: RDU, the Geek Capitol of the South
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| Posted: Fri Mar 28, 2014 12:34 am Post subject: |
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Out of the mouths of babes....
Two of them, to be precise.
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Don Brookshire
"Wait.... They wanna PAY me for this?" |
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