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Pam
The Thirteenth Floor
Joined: 21 Jul 2006
Posts: 1311
Location: Chicago, Il
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 Posted: Mon Aug 28, 2006 5:34 am Post subject: Ok...I've done a search and can't find an answer... |
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| so I am approaching the Guild. What is IVR? I believe it is for phone prompting but what do the initial's stand for? How does it work? How does one find out about these opportunities? IVR 101 please! |
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tackerman
The Gates of Troy
Joined: 14 Jun 2006
Posts: 1741
Location: in the ether
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| Posted: Mon Aug 28, 2006 5:35 am Post subject: |
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Where's Connie?
Doesn't she do alot of this?  |
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SoundsGreat-Elaine Singer
King's Row
Joined: 30 Dec 2004
Posts: 1055
Location: Toronto, Canada
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| Posted: Mon Aug 28, 2006 5:37 am Post subject: |
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The initials stand for Interactive Voice Response - you know, when the message says for sales press 1 (and then you get another message), etc.
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Elaine
The Youthful Mature Voice (Emeritus)
Senectitude is not for the faint of heart. |
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Bailey
4 Large
Joined: 04 Jun 2005
Posts: 4336
Location: Lake San Marcos... north of Connie, northwest of the Best.
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| Posted: Mon Aug 28, 2006 6:02 am Post subject: |
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| Quote: | Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
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"Bailey"
a.k.a. Jim Sutton
Retired... Every day is Saturday, except Sunday.
VO-BB Member #00044  .gif" alt="W00T" border="0" />
AOVA Graduate 02/2004 ;
"Be a Voice, not an Echo." |
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Deirdre
Czarina Emeritus
Joined: 10 Nov 2004
Posts: 13016
Location: East Jesus, Maine
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Diane Maggipinto
Spreading Snark Worldwide
Joined: 03 Mar 2006
Posts: 6679
Location: saul lay seetee youtee
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| Posted: Mon Aug 28, 2006 10:02 am Post subject: |
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IVR--when you call an airline and are prompted to "speak or say your destination" and you say Boston and the auto attendant says "Was that Austin?"
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sitting at #8, though not as present as I'd like to be. Hello!
www.d3voiceworks.com |
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Deirdre
Czarina Emeritus
Joined: 10 Nov 2004
Posts: 13016
Location: East Jesus, Maine
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| Posted: Mon Aug 28, 2006 10:19 am Post subject: |
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Yep.
You can avoid all that crap by just saying "AGENT" most of the time.
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ConnieTerwilliger
Triple G
Joined: 07 Dec 2004
Posts: 3381
Location: San Diego - serving the world
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| Posted: Mon Aug 28, 2006 9:21 pm Post subject: |
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Did I hear my name? Oh - too late - you have the answer already.
I just had an IVR session with a client from about two years ago whose client added a module to their system and needed more prompts. I get such a kick out of the director's explanation about just how "sorry" I need to be when recording the response to the third time someone incorrectly enters their phone number or Zip code or agent ID. She know exactly how sorry it is!
We usually end up with lots of great out takes and much laughter.
Laughing is good.
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Playing for a living...
www.voiceover-talent.com
YouTube Channel: http://youtube.com/connieterwilliger |
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Deirdre
Czarina Emeritus
Joined: 10 Nov 2004
Posts: 13016
Location: East Jesus, Maine
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| Posted: Mon Aug 28, 2006 10:16 pm Post subject: |
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"Sorry" is right.
Some times I just want to say "Listen, stupid--"
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donrandall
Guest
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| Posted: Tue Aug 29, 2006 10:51 pm Post subject: |
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| Jeeze, I've always wondered who it is that I am yelling at when I get a list of choices to choose from - - and not a danged one of them has the slightest relevance to my problem. "Whaddya mean send ya an email detailing my problem? My internet service is down, it ain't workin', I ain't got no service, you are my internet provider and that's why I'm callin' you - BOZO!" |
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Deirdre
Czarina Emeritus
Joined: 10 Nov 2004
Posts: 13016
Location: East Jesus, Maine
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| Posted: Wed Aug 30, 2006 5:53 am Post subject: |
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I'm sorry.
I didn't understand your request. "BOZO" is not an option.
Please press 9 to hear the menu again.
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anthonyVO
14th Avenue
Joined: 09 Aug 2005
Posts: 1470
Location: NYC
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| Posted: Wed Aug 30, 2006 7:42 am Post subject: |
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| Deirdre wrote: | | Some times I just want to say "Listen, stupid--" |
IVR: OK - Liechtenstein. |
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Gregory Best
The Gates of Troy
Joined: 04 Aug 2005
Posts: 1853
Location: San Diego area (east of Connie and south and east of Bailey)
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| Posted: Thu Aug 31, 2006 12:22 am Post subject: Hmmm |
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I love endless loops.
"…to be connected to a live person, enter zero followed by the pound sign."
0#
"I did not understand that selection please enter your selection now."
0#
"I did not understand that selection please enter your selection now."
0#
"I did not understand that selection please enter your selection now."
...hangs up after a string of explicatives. |
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