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How Would You Handle This?

 
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Rognog
Flight Attendant


Joined: 20 Apr 2006
Posts: 807
Location: New Jersey

PostPosted: Wed Nov 08, 2006 8:39 pm    Post subject: How Would You Handle This? Reply with quote

Today I did a training CD for a major sports equipment chain. I've been doing them for almost two years at the same studio. This was supposed to be the third of four sessions. They changed it to a double session, but they told us in advance which is fine. I was also told we would be paid accordingly. When we get there, they say it may not be a double session if it we get it done quickly. It's pouring rain and everyone wants to get out of there ASAP so that was convenient. I had to be somewhere and my fellow VO talent is a NY morning DJ so she wants to finish quickly, too.

Then we meet the new "director" who has no experience. The last guy was let go for no good reason and so was the engineer who was replaced by a newbie a few weeks ago. We figure it was to save money.

So we get the 36 page script that we're supposed to crank out in two hours. It's ALL CAPS and we know how much fun that is to read. Here is a sample:

"AND THIS SKI FEATURES TWIN-TIP FREESTYLE CONSTRUCTION WITH 94 TO 101 MM WAIST. IT'S THE REFERENCE SKI IN BIG MOUNTAIN, DEEP SNOW APPLICATIONS. AND THE SPACEFRAME CONSTRUCTION OFFERS A REINFORCED SECTION UNDERFOOT FOR LANDING AND LIGHTER TIPS AND TAILS FOR TRICKS."

The punctuation and grammar was so bad that I frequently had to do four or five takes just to figure out what the hell I was talking about.

Did I mention that it was over 75 degrees in the booth?

The "director" gave us minimal direction. We had to read through each chapter twice in a row (four pages each) so when we got around to doing it the second time, most of the time we didn't remember what mistakes we made the first time. It turns out the "director's" professional experience includes working in a music store with the new sound engineer and they play around with their equipment in their basements.

Many times my colleague and I had to correct each other because the "director" didn't. He confessed he didn't check the script ahead of time, either. He was a nice guy but he had no business trying to "direct" us.

So we finished it in two hours and ten minutes with one five-minute break.

On top of that they're probably gonna try to invoice us for only one session instead of two.

This was an extremely frustrating experience. We know he told the brand-new underpaid studio employees to hurry it up so he wouldn't have to pay us extra and he is notoriously late when it comes to paying us on time. He is frequently months overdue.

I'm seriously inclined to write the owner and express my concerns. The last time I did it was because he was over three months late in paying me. I sent a polite yet firm letter peppered with lawyer-speak and a check magically appeared in my maibox a few days later. He claims there was a "bookeeping error" as he thought I was already paid.

How would you handle this?
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bobsouer
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Joined: 15 Jul 2006
Posts: 9883
Location: Pittsburgh, PA

PostPosted: Wed Nov 08, 2006 10:23 pm    Post subject: Reply with quote

Tom,

You're probably not going to want to read this, but if a "normal session" is 2 hours (for this particular client) then I think you need to bill for only one session. Evidently they did warn you they might not pay the double-rate if you finished quickly enough.

Quote:
When we get there, they say it may not be a double session if it we get it done quickly.


How much of a stink you raise over this depends on how much you want to keep this client. Many years ago I had been offered an extremely low fee for a daily job. After a few months I realized that I wasn't willing to work for that rate any longer, so to illustrate to the client how strongly I felt about the situation I told him: "If you taped my fee in cash to the studio door, and all I had to do was drive over there and take the money off your door and not record a thing, I still wouldn't do it." We negotiated a new rate we were both happy with and things went on from there. But, had we not been able to reach a mutually agreeable rate, I would have let it go and walked away. It wasn't worth it to me anymore.

So, is there enough money involved to put up with all of the other drama? Then do what you need to do to keep your client happy. If you don't want to deal with the aggravation any more, then you have other choices.
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Rognog
Flight Attendant


Joined: 20 Apr 2006
Posts: 807
Location: New Jersey

PostPosted: Thu Nov 09, 2006 7:18 am    Post subject: Reply with quote

It wasn't the money the bugged me as much as the way the recording session was handled. It was a poor script that wasn't proofed and the session was run by a guy who had no business playing director. The whole thing was unprofessional as a result of trying to save money. I can deal the with the amount they'll pay me but I'm having trouble dealing with the way they run their business. "Shady" is the term that keeps running through my head...
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Dave
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Joined: 11 Nov 2004
Posts: 727
Location: Houston, Texas

PostPosted: Thu Nov 09, 2006 7:30 am    Post subject: Reply with quote

Rognog wrote:
It wasn't the money the bugged me as much as the way the recording session was handled. It was a poor script that wasn't proofed and the session was run by a guy who had no business playing director. The whole thing was unprofessional as a result of trying to save money. I can deal the with the amount they'll pay me but I'm having trouble dealing with the way they run their business. "Shady" is the term that keeps running through my head...


I think you've expressed exactly what you could tell them the next time they call. Nobody wants to loose a client...but some of them just have to go if they are not worth the trouble. Life is too short.
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