VO-BB - 20 YEARS OLD!

dshetterly · Posted: Mon Mar 19, 2007 5:55 pm Post subject: On-Hold audio format problem

I can't figure out what's wrong! Here's the scenario:
My client had me do voice prompts at a Sample Rate of 8000 and saved as a 'vox' file. No problem.
Then he asked that I find a female to do the same, and she sent me the file as a vox, I individualized the prompts and saved them to a folder as a vox file. But her quality is markedly different (very bad).
The Properties of each audio file are the same from what I can tell. Somehow, though, hers just don't sound the same. Mine are louder and clearer, and hers have an "echoey" quality, even after normalization.

Jeffrey Kafer · Posted: Mon Mar 19, 2007 6:35 pm Post subject:

There could be any mumber of reasons for this. Suggest you have her send you the raw files and you convert to vox and 8000 to remain consistent.
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dshetterly · Posted: Mon Mar 19, 2007 6:37 pm Post subject:

I'm thinking this is what happened. It has been "double converted". I should have had her send me .wav files (or mp3) and then I convert to vox (as you suggested).

Thanks for the input; this phone audio format is really frustrating and it sounds like CRAP.

Deirdre · Posted: Mon Mar 19, 2007 7:10 pm Post subject:

The 8000 kHz sample rate, vox format is a consistent bugaboo in our line of work. There have been several discussions here about it-- the archives may be of some assistance.
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Jeffrey Kafer · Posted: Mon Mar 19, 2007 7:45 pm Post subject: