VO-BB - 20 YEARS OLD!

Jason Huggins · Posted: Wed Nov 28, 2012 4:32 pm Post subject:

That's reserved for really good talent! I never get that one Lips Are Sealed

Diane Maggipinto · Posted: Thu Nov 29, 2012 5:45 am Post subject:

rick, was it a guy or a gal behind the glass?
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sitting at #8, though not as present as I'd like to be. Hello!

www.d3voiceworks.com

Bish · Posted: Thu Nov 29, 2012 7:56 am Post subject:

The system is still screwed and as yet, no reply from Voices. I was slightly amused that their "official" communications path (their blog) has nothing about the problem and the last entry (yesterday) if a fatuous fluff piece about getting into radio imaging. They really need to get in front of this.

To quote from their email... "Voices.com has served 107,220 customers and is the winner of the 1to1 Award for Outstanding Customer Service." I think maybe AT&T has won the same award.

After the last debacle (only a few months ago) you'd have though that they'd learned a lesson or two... but sadly no. Their customer communications are officially shite.

Update: I thought I'd just pick up the phone and talk to them as my ticket was more than 48 hours old (duh, radical dude!). Their customer service rep (Scott) was pleasant and sympathetic. He obviously knew of the problem (the new player not updating the status) and stated that it was being worked on. I suggested that Voices needed to get ahead of this issue from a communications point of view. He agreed and said he was an advocate of exactly that, but "management" haven't done anything about it. He will pass on my misgivings.

While writing this, I have received an email from Scott where he states categorically that this issue is NOT affecting the talent selection and job placement side of things. This is good to know.
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Bish a.k.a. Bish
Smoke me a kipper... I'll be back for breakfast.
I will not feed the trolls... I will not feed the trolls... I will not feed the trolls... I will not feed the trolls.

Lee Gordon · Posted: Thu Nov 29, 2012 9:17 am Post subject:

Bish · Posted: Fri Nov 30, 2012 6:29 am Post subject:

Dear Voices,

There's no shame in it. The new software version you put in place has created a whole bunch of new problems. It's time to fall back to the old version. Truth be told, you should have reverted the moment this issue was identified. This is standard practice for a centralized system when things screw-up. Never implement system-wide changes without a fallback plan.

You may actually be running around like headless chickens, but your silence on the issue, and the failure to revert to a working version in a timely manner, is either arrogance or rank stupidity. Maybe both. Either way, it does not meet the professional standards I expect or that you purport to offer (and charge for).

Sincerely,

Interestingly enough, Voices.com are members here, and as this is a public forum I really hope they are at least monitoring it. They have been silent for a few years and probably don't think we're worth it... while active most of their posts seemed no more than PR for themselves.
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Bish a.k.a. Bish
Smoke me a kipper... I'll be back for breakfast.
I will not feed the trolls... I will not feed the trolls... I will not feed the trolls... I will not feed the trolls.

Edwino · Joined: 29 Oct 2012 Posts: 22 Location: Mid Atlantic

I would agree Bish. The system seems strange comparatively to before. Absolutley no communication from management that there is any problem whatsoever.

Edwino · Joined: 29 Oct 2012 Posts: 22 Location: Mid Atlantic

Well, things seem to be working very nicely again. Thankfully! Auditions opening at a nice rate.