VO-BB - 20 YEARS OLD!

Jason Huggins

Hey all, I recently had a thought (scary...I know) that it would be cool if you could actually watch how users interacted with your website, so I went to Google. I found that you can easily do this for free.

Check out Mouseflow.com

Basically, it does a screen capture recording of the entire interaction of someone on your website, including text (obviously passwords don't come through as plain text so these are not captured).

Personally, I find this HIGHLY useful and insightful information. It makes it easy to determine if people are having issues on your website or being frustrated by something and driven away. Mouseflow is free for 100 recordings a month, then you can pay for more. There is even a Wordpress plugin for super easy integration with WP. And recording can be quickly stopped and started, so you can work on the site or check out the site without it recording YOUR interactions with it.

Thoughts?

Bruce · Posted: Thu May 08, 2014 8:55 am Post subject:

Immensely useful.... and just a touch creepy.

B
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DeadDillo · Posted: Thu May 08, 2014 10:41 am Post subject:

Isnt there also some tool that shows a "heat map" of clicks on a page?

That would be useful, also.
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Jason Huggins · Posted: Thu May 08, 2014 10:42 am Post subject:

Mouseflow does include multiple heat maps, yessir!

heyguido · Posted: Thu May 08, 2014 11:15 pm Post subject:

As someone who "consults" for a handful of clients who are using this "tool" to analyze traffic across their sites....

Don't read too much into it....

Remember that a single user's behavior is NOT representative of real world behavior among the larger user base....

In general, the sample size is not significant enough upon which to make informed decisions.

Just sayin'..... Ninja

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georgethetech · Posted: Fri May 09, 2014 12:37 am Post subject:

Sounds incredibly helpful, I'm trying it out for sure. Sample sized be damned, I ain't got a sample of any kind until this came along, so it's a start!
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Deirdre · Posted: Fri May 09, 2014 4:28 pm Post subject:

Clicktale had been doing for years.
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Jason Huggins · Posted: Sat May 10, 2014 8:34 pm Post subject:

And they seem to do it way better...and offer 170 recordings PER DAY instead of 100 per month. I think I'm gonna get that going. I feel way behind the curve now Smile

Thanks for tossing that in DB! You rock!

Bruce · Posted: Sun May 11, 2014 8:55 am Post subject:

Nice narration on the Clicktale explainer video, dear Board Czar!

B
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VO-BB Member #31 Enlisted June, 2005

I'm not a Zoo, but over the years I've played one on radio/TV. .