VO-BB - 20 YEARS OLD!

Mike Harrison

I would sooner voluntarily burn the roof of my mouth than have to deal with PayPal agents again.

Has anyone found a better way to go?
_________________
Mike
Male Voice Over Talent
I have taken leave of my sensors.

todd ellis · Posted: Mon Apr 25, 2016 6:18 am Post subject:

google wallet works.

i'll also trade for chickens & cheese.
_________________
"i know philip banks": todd ellis
who's/on/1st?

Mike Harrison · Posted: Mon Apr 25, 2016 6:54 am Post subject:

Thanks, Todd.

I went right to Google and checked their Wallet FAQs. Not finding the answer to my question, I opted to chat with a support agent. The following screen shot illustrates a big problem we face today.

There was no response after my last question.

Does the support agent not see the initial question I carefully composed (under "Describe your issue") in order to address the issue quickly?
_________________
Mike
Male Voice Over Talent
I have taken leave of my sensors.

Mike Harrison · Posted: Mon Apr 25, 2016 7:15 am Post subject:

I tried chatting with a Google support agent again. After FIVE MINUTES, I finally learned that Google Wallet can be used only with a smartphone; it is not something that can be used on a desktop computer.

Funny... I've been speaking English for 60 years and was under the impression I was fairly fluent.
_________________
Mike
Male Voice Over Talent
I have taken leave of my sensors.

Lee Gordon · Posted: Mon Apr 25, 2016 8:55 am Post subject:

Scott Pollak · Posted: Mon Apr 25, 2016 9:10 am Post subject:

Guess I'm not real sure what the issue is with Paypal?
I don't like paying their fees, but we pay them to our banks.
I pay WellsFargo $14/month just to have my business account with them, and to my knowledge they don't really do anything to earn that $14 (although overall I'm happy with WF's level of customer service).

When I began doing work for Xerox, they required that I be able to accept payment via Amex. I contacted Amex to set up an account and had to jump through some absurd hoops to the point that I finally gave up.

Then I learned that I can invoice directly via PayPal AND accept Amex payments via Paypal. Voila. Problem solved.

For me, at least, Paypal works great. Especially for many of my overseas clients.
_________________
Scott R. Pollak
Clients include Pandora, NPR Atlanta, Wells Fargo, Cisco, Humana, Publix, UPS, AT&T, HP, Xerox and more.

www.voicebyscott.com

Bruce · Posted: Mon Apr 25, 2016 9:29 am Post subject:

I can't imagine what the hassle could be. PayPal works like a charm for me. I have many clients who use it and some even pay me the same day with it. The invoicing system is a breeze, I have their debit card so I can spend it right away, and their fees aren't much different than credit card services, which they basically are. And you can use your computer as well as your phone.

B
_________________
VO-BB Member #31 Enlisted June, 2005

I'm not a Zoo, but over the years I've played one on radio/TV. .

samowry · Posted: Mon Apr 25, 2016 11:23 am Post subject:

+1 with Bruce. No problems here. Also if you transfer money to friends and family there is no fee. Perfect for my live radio show payments. No one gets stuck.

Scott Pollak · Posted: Mon Apr 25, 2016 11:37 am Post subject:

samowry · Posted: Mon Apr 25, 2016 12:38 pm Post subject:

Nope. Free.

From the PayPal website:Sending money – Personal payments:

"It's free within the U.S. to send money to family and friends when you use only your PayPal balance or bank account, or a combination of their PayPal balance and bank account.

There is a fee to send money as a personal payment using a debit card or credit card. The fee in the U.S. is 2.9% plus $0.30 USD of the amount you send. For example, if you send $100.00 USD by credit card, the fee would be $3.20 USD ($2.90 + $0.30). For personal payments, the sender can pay the fee or pass it on to the recipient. If the recipient doesn't want to pay the fee, they can choose not to accept the payment."

todd ellis · Posted: Mon Apr 25, 2016 1:04 pm Post subject:

i also have no problem using paypal --- and do --- almost exclusively for that type of thing. just offering another option that has worked for me. - and true - no fee for friends & family from paypal balance or bank account.

mike - google wallet integrates with gmail and i use it on my desktop whenever i need it. i HAVE used it on my android phone & tablet --- but that is by no means the only way.

go HERE enter your google account info and start setting up your wallet.
_________________
"i know philip banks": todd ellis
who's/on/1st?

Mike Harrison · Posted: Mon Apr 25, 2016 2:10 pm Post subject:

I don't have a problem with how PayPal works, or paying their fees. My issue with PayPal is with policy and customer service.

I'd been with PayPal since 2004 when I discovered last month that my social security number was in there. Obviously, I had given it to them, but I decided I wanted it out of there. They said the only way to do that was to close the account and then re-open it. They helped me while I was on the phone and it was done very quickly. But they (conveniently) left out a detail.

Several days later, a payment arrived in the account but I was told I couldn't access it for 21 days. I called to ask what that was all about; they said it was because the account had been just opened and, when I explained the circumstances, the agent fixed the 21-day restriction and said I was "good to go."

Not on your life.

Another payment arrived this morning and... it was placed in limbo for 21 days, just like the previous payment. When I called to have this fixed once and for all, I was told that the first time it was fixed was a "one-time courtesy;" they cannot change the 21 day policy until after my account has been active for XX days, and several other requirements must be met.

I am just sick and tired of "customer service" being anything but; the constant annoyance and frustration due to their inability or unwillingness to be fully communicative (the exclusion of important details).

Corporate Customer Service agents, however, are very good at one thing: issuing lame apologies.
_________________
Mike
Male Voice Over Talent
I have taken leave of my sensors.

Mandy Nelson · Posted: Mon Apr 25, 2016 4:44 pm Post subject:

I feel, in this case, and as much as it sucks, you have to suck up that consequence of taking out your SSN. If your SSN is out there then no matter where you try to take it down it will still be out there. I was able to find my ancestor's SSNs just by doing a web search. The Paypal policy in your case may not make sense since you've been a long time client. I know I have policies in place that are b/c of the long time clients. It makes it easier to deal with everyone.
_________________
006 member of the Sisterhood of the Traveling Mic. Bonded by sound.

Manfillappsoc: The Mandy and Philip mutual appreciation Society. Who's in your network?

Have you seen my mic closet? ~ me to my future husband

Mike Harrison · Posted: Mon Apr 25, 2016 5:03 pm Post subject:

Yeah, the policy sucks, but – SS# aside – what sucks most is that they failed to tell me that closing and then re-opening a new account would cause incoming payments to be held in limbo for 21 days.

I may not have liked it had they told me, but I would've had cause to reconsider my decision.

And then, when it happened the first time and their CS agent fixed it and then led me to believe it wouldn't happen again, that's just plain irresponsible and moronic.
_________________
Mike
Male Voice Over Talent
I have taken leave of my sensors.

Scott Pollak · Posted: Mon Apr 25, 2016 7:03 pm Post subject:

Playing devil's advocate here, you know, the truth is, if we quit doing business with every company out there that provided crappy customer service, we would pretty soon not be doing business with anyone. I understand your frustration, Mike, but like Mandy said odds are your social security number is out there on a million other places anyway. There are some companies that I refuse to do business with any more for one reason or another, but I kind of got to the point where I just had to let things slide. There are always going to be issues with companies, and it sounds like the folks at PayPal really did try to do right by you. If they didn't mention the 21-day hold, then they should have, but that in itself doesn't seem to be a reason to quit doing business with them.
_________________
Scott R. Pollak
Clients include Pandora, NPR Atlanta, Wells Fargo, Cisco, Humana, Publix, UPS, AT&T, HP, Xerox and more.

www.voicebyscott.com