VO-BB - 20 YEARS OLD!

Mike Harrison · Posted: Mon Apr 25, 2016 8:04 pm Post subject:

I think I know what the problem is. I don't own a home, so I'm not able to sit outside and bark, "Hey, you kids... get offa my lawn!"

Yep. I'm sure that's what it is.
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Mike
Male Voice Over Talent
I have taken leave of my sensors.

Lee Gordon · Posted: Mon Apr 25, 2016 11:36 pm Post subject:

You could sit on a park bench and pretend that the park is your lawn. Sarcastic

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Lee Gordon, O.A.V.
Voice President of the United States
www.leegordonproductions.com
Twitter: @LeeGordonVoice

Mike Harrison · Posted: Tue Apr 26, 2016 4:24 am Post subject:

Hmmm... too "Aqualung."
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Mike
Male Voice Over Talent
I have taken leave of my sensors.

Scott Pollak · Posted: Tue Apr 26, 2016 6:41 am Post subject:

Mike Harrison · Posted: Tue Apr 26, 2016 7:03 am Post subject:

Only a few decades ago, companies would bend over backwards to serve their customers... for no other purpose than to ensure they were satisfied.

Today, within minutes of placing an order with a company we've never dealt with before, they send an email asking us to take a customer satisfaction survey. Some are so bold as to ask for a favorable rating.

When something goes wrong, today's corporations are quick with the lame, shallow, blanket apology, repeating the customer's name every other sentence, as if we've forgotten who we are.

Companies would find, that if they got their shit together, they wouldn't have to apologize so much. But apologizing is far easier than doing the work.

Years ago, the Zenith Radio Corporation used the slogan: "The quality goes in before the name goes on." Today, that concept is pushing up daisies.
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Mike
Male Voice Over Talent
I have taken leave of my sensors.

todd ellis · Posted: Tue Apr 26, 2016 7:18 am Post subject:

on the other hand - i bought three heavy-duty light stands from a company via amazon last month. when they arrived two of the stands had broken brackets. i was pretty pissed because i needed them the next week. i emailed the company - explained & sent pictures of the damage. he emailed back within an hour & said he would send me two new brackets. within 3 days i had two new LIGHT STANDS. i emailed him to tell him he made a mistake - he said it was no mistake - don't worry about it.

customer service isn't dead - but when a company gets fat it really slows down.
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"i know philip banks": todd ellis
who's/on/1st?

Scott Pollak · Posted: Tue Apr 26, 2016 8:15 am Post subject:

Only a few decades ago people worked for the same company for their entire careers, then retired with a nice pension and a gold watch. And benefits. Times change.

I recently bought a new pellet stove after days of doing research. The stove is built in China and is of higher quality than most American-made stoves. I ordered it from a hearth/fireplace company in So. Carolina and had it shipped across country. The So. Carolina company was exceptional in their communication and customer service.

When I spoke to the owner recently about why the price had dropped $400 since I bought mine, he informed me they always drop the price in spring and summer since that's their slow season, but he arbitrarily offered to extend my 1-year warranty by another 2 years to compensate me for the price differential.

There is still good customer service out there, but it's more often than not in smaller companies. Corporations have totally lost their way in terms of customer service, ESPECIALLY since outsourcing it to India and other countries, due to cost. And don't expect it to improve any once the $15 minimum wage becomes standard across the country. Companies will have to try to cut costs somewhere.
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Scott R. Pollak
Clients include Pandora, NPR Atlanta, Wells Fargo, Cisco, Humana, Publix, UPS, AT&T, HP, Xerox and more.

www.voicebyscott.com

Mike Harrison · Posted: Tue Apr 26, 2016 5:39 pm Post subject:

Yeah... I've thought it for some time, now, and I think it's accurate to say that "we" peaked during the 60s and 70s. I know I sure enjoyed that period.
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Mike
Male Voice Over Talent
I have taken leave of my sensors.

heyguido · Posted: Wed Apr 27, 2016 8:41 am Post subject:

( Rings doorbell, runs away )

Devil

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Don Brookshire
"Wait.... They wanna PAY me for this?"

Mike Harrison · Posted: Wed Apr 27, 2016 10:03 am Post subject:

(Answered door and stomped out a flaming bag of dog crap left on the porch.)
_________________
Mike
Male Voice Over Talent
I have taken leave of my sensors.

Mike Harrison · Posted: Fri May 13, 2016 11:29 am Post subject:

UPDATE: It apparently is possible to fight a corporate entity and win.

With regard to the hold placed on incoming funds for newly-opened accounts, I this morning sent several tweets to the President/CEO of PayPal explaining my situation. He sent word to Customer Service and, apparently, had them look more closely at my history. Within the hour all the held funds were released with the promise that the hold on my account was also lifted.

(This was not the typical "new" account: I'd been with PayPal for 12 years when I discovered my Social Security number was in the account profile. The only way to remove it was to close the account and then re-open it, which a Customer Service rep did for me: closed and immediately re-opened, within seconds.)

The wheel does get the grease when the squeak becomes loud and persistent enough.
_________________
Mike
Male Voice Over Talent
I have taken leave of my sensors.