VO-BB - 20 YEARS OLD!

Rob Ellis · M&M Joined: 01 Aug 2006 Posts: 2385 Location: Detroit

I cannot get audio from the internet for some reason.

Yesterday McAfee notified me that it had detected some kind of worm, and after that when I clicked on any audio files to play them with Windows Media Player, nothing happened.

So I uninstalled WMP and reinstalled a slightly earlier version and the Media Player worked normally again. I later updated back to the current version, WMP 11

All the audio works fine, but when I try to use internet audio, like previewing Voices.com auditions or watching a YouTube video, I get no audio.

I had to install Active X control to re-install WMP...wonder if that might have something to do with it. Also, on the sound card in the "Voice Playback" section, it won't let me select anything. Well, actually I can select something and close the application. But when I reopen it, the option I've chosen from the drop down menu isn't shown....????? Any ideas are appreciated.

Eddie Eagle · M&M Joined: 23 Apr 2008 Posts: 2393

You may have to reset your file types that will play.

imaginator · Posted: Thu Aug 07, 2008 4:58 pm Post subject:

maybe the evil sprite which got into my computer is playing with yours:

for no apparent reason (and just after a sweep with spybot), my sound card was switched to "mute". i only thought of looking there by chance. unchecked the box, tried again, works perfectly.

may your solution be so simple.
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www.voices2go.com
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Rob Ellis · M&M Joined: 01 Aug 2006 Posts: 2385 Location: Detroit

Mandy Nelson · Posted: Fri Aug 08, 2008 7:02 am Post subject:

Are you by chance running vista? I just had this problem and had to reinstall some drivers. My prob came after hooking up the webcam (like people really want to see my mug!) and for some reason it shut out all internet audio.

TheVoiceOfBob · Posted: Fri Aug 08, 2008 8:47 am Post subject:

I would re-install your sound card drivers. This is a good time to go get the latest updates and install them. I've seen this happen on a couple of systems.

As to the File types question...

My Computer - Tools - Folder Options , File types tab

Look there, but I still bet re-installing your sound card drivers will fix the issue.
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Try to imagine a world where there is no such thing as hypothetical situations.

The Voice of Bob

Rob Ellis · M&M Joined: 01 Aug 2006 Posts: 2385 Location: Detroit

I appreciate the tip---would that be the following sequence?

Control Panel>System>Hardware>Device Manager> right click Device Manager and choose "Update Drivers"?

Or would I need to un-install the current drivers first?

Eddie Eagle · M&M Joined: 23 Apr 2008 Posts: 2393

What browser are you using?

Rob Ellis · M&M Joined: 01 Aug 2006 Posts: 2385 Location: Detroit

I was using Internet Explorer which has never been a problem, but since this I tried uninstalling it and installing Mozilla Firefox, which works fine but hasn't remedied the situation as I had hoped it would.

TheVoiceOfBob · Posted: Fri Aug 08, 2008 9:42 am Post subject:

Find out what sound card or sound chip you presently have. You can find that in Device Manager.

Actually, while I was typing this, here's another thing to do before trying new drivers. Go into device manager and delete your sound devices. Then reboot. Windows will re-find and re-install the drivers. That may solve the issue w/o getting new drivers.

If that doesn't work, just get the newest drivers for your sound card and run the Install.

Rob, if you don't feel real comfortable with all this, I can talk you through it on the phone.
_________________
Try to imagine a world where there is no such thing as hypothetical situations.

The Voice of Bob

Eddie Eagle · M&M Joined: 23 Apr 2008 Posts: 2393

louzucaro · Posted: Fri Aug 08, 2008 12:32 pm Post subject:

If you have iTunes / QuickTime installed on the machine, QT will take over a bunch of file types during updates, and since QT doesn't stream audio, it may seem like you're not getting audio from websites because QT's trying to download the whole file before it starts to play it.

Also, with media files, it's better to reset them inside Windows Media Player than messing with the file types in the folder options, so that's what I would do (in fact, I just did that about half an hour ago...after the latest iT/QT update overwrote all my media file types).

Go to Tools > Options... > File Types tab and check all the ones you want WMP to handle.

To be honest, you would have been better off uninstalling McAfee initially than WMP Wink

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Lou Zucaro
http://www.voicehero.com

"Well, yeah, there's my favorite leaf!"

Gp · Guest

Everything works for Rob except he is unable to play audio directly from a the internet. He can download and play and everything else works too. e.g. Audition, windows media etc...all still work. the only problem is he is not getting any audio that might be loaded in the page. He can download my demo for instance and play it but he cannot just play it directly on the website itself. Sorry Rob that it didn't solve your problem. This is a strange one.

louzucaro · Posted: Fri Aug 08, 2008 1:45 pm Post subject:

I would still check the QT thing / file types WITHIN Windows Media Player, because what I wrote previously could cause what he and you are describing to happen (again, because QT would be trying to download it rather than streaming it, with nothing happening in the meantime).

It's likely nothing to do with your sound card drivers, so I dunno if I'd go that route (if you haven't already).

Audio is virtualized through Windows, meaning that the hardware never gets a request for sound from IE, or from Audition, or from WMP...it gets all its requests from Windows in general.

Another thing to check in IE is in Tools > Options > Advanced, then scroll down to Multimedia and make sure the checkbox for "Play sounds in webpages" is checked.
_________________
Lou Zucaro
http://www.voicehero.com

"Well, yeah, there's my favorite leaf!"