VO-BB - 20 YEARS OLD!

JeffK · T-Shirt Joined: 22 Dec 2005 Posts: 276 Location: Oz

Anybody download the 3.1.5 upgrade? I did this morning and I am getting a "Server Account validation failed" error on the Q manager start up. Looks like the Source Connect plug-in within ProTools is not working right as well.

Thanks

georgethetech · Posted: Sat Mar 14, 2009 12:29 pm Post subject:

Haven't touched it yet. I usually wait a bit until I hear it is stable.
You'll probably need to wait until Monday and ask support.
You can also find them on Skype at source-support
_________________
If it sounds good, it is good.
George Whittam
GeorgeThe.Tech
424-226-8528
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TheProAudioSuite.com Co-host
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georgethetech · Posted: Sun Mar 15, 2009 12:30 pm Post subject:

The word from Source Elements:
"just bug fixes. we found a couple of issues with the q manager which were very minor, and removed some confusing UI items which were put in by mistake (the 'vpn option' in the setup of q manager is irrelevant for standard)."

Have you gotten it working?

There's a new stand-alone version coming very soon, will keep you posted...
_________________
If it sounds good, it is good.
George Whittam
GeorgeThe.Tech
424-226-8528
VOBS.TV Co-host
TheProAudioSuite.com Co-host
TriBooth.com Co-founder

JeffK · T-Shirt Joined: 22 Dec 2005 Posts: 276 Location: Oz

no luck yet...had someone from support working with me yesterday. Did get the log on working but having some major skipping issue and it is not due to bandwidth because I have more than 17 meg down and nearly a meg up. He had to go in to a session and we didn't have time to finish. We are going to hook up again and see what the culprit is. I think it is not SC but something else I did. Hopefully we will figure it out quickly. Thanks for your info!

georgethetech · Posted: Mon Mar 16, 2009 10:52 am Post subject:

Let us know what the culprit is...
_________________
If it sounds good, it is good.
George Whittam
GeorgeThe.Tech
424-226-8528
VOBS.TV Co-host
TheProAudioSuite.com Co-host
TriBooth.com Co-founder

JeffK · T-Shirt Joined: 22 Dec 2005 Posts: 276 Location: Oz

I think there is a rule somewhere in the world of technology that one should only make one change at a time...I didn't follow that rule. I did the upgrade the same day the cable company installed the phone service with a new cable modem. Robert from Source Connect has been awesome to work with and we have narrowed it down to what looks to be a bad Belkin router. It apparently failed as the same time...aint technology grand. Looks like I am going shopping for a new Links WRT 54G.

georgethetech · Posted: Wed Mar 18, 2009 6:02 pm Post subject:

Yeah, the folks at Source Elements go WAY beyond the call of duty to help out their users, it's a great company. They will begin to charge a small fee for service calls soon, so they can afford to hire on more support techs to handle the increasing load. Thanks for keeping me informed.
_________________
If it sounds good, it is good.
George Whittam
GeorgeThe.Tech
424-226-8528
VOBS.TV Co-host
TheProAudioSuite.com Co-host
TriBooth.com Co-founder